3. Q: How do you control your product quality.
A: We take ISO9001 quality system into our production and all the production are standardized under 7S. Absorbed the advanced management experiences from our Japan team in R & D, Production and Quality control, KAYO has been implementing the strictest quality control system and integrated quality and service traceability system. All the product are of traceability from the material input to finished products delivery, Inspection and testing are implement during the whole production steps. and the Comprehensive test will be taken before the delivery;
4. Q: What certificates do you have?
A: ISO9001 quality system, IATF16949 Automotive Industry Management System, ISO140001 Environmental System, and GB/T29490-2013 System. And most of the products have passed the UL, UN38.3, ROSH, CE, CB, BIS, KC, MSDS certificates.
5. Q: What is your warranty?
A:We offer 2 years warranty for all our battery pack. All the KAYO products are insured by the Third Party PICC PROPERTY AND CASUALTY COMPANY LIMITED. the best service are assured
6. Q: What's your payment term?
A: We can accept T/T and L/C for standard order; West Union and T/T for samples are acceptable;
7. Q. Do you have any MOQ limit?
A: Generally we request no MOQ limit to support every project of our customers if the model battery is assembled with 18650 lithium Rechargeable battery. And if the model batteries are the custom-made Lithium Ion Polymer batteries, then it will depended by the battery power and it will generally be requiested with 3000 pcs per model.
8. Q. How long will be the Lead time?
A: it depends on order quantity. Usually the delivery date for samples: 3~5 days, for mass production: 5~25 days.
9. Q. How do you ship the goods and how long does it take to arrive?
A: The goods are generally shipped by Express Delivery (UPS/DHL/TNT/FEDEX etc). and we can also ship the batteries by Air Cargo or by sea. It takes 3-5 days by Express. And it will take about 28 days by sea.
10. Q. How to proceed with an order?
A: Step 1, let us know your requirements such as voltage, capacity, continuous discharge current, peak discharge current,work condintion temperature and application. Step 2, We quote according to your requirements. Step 3,You confirms the prices and samples ; Step 4, You place a formal order as your need QTY. Step 5, We provide the proforma invoice according to your order and you pay 30% deposit of the order and we arrange the production; Step 6, when the goods are ready and we will inform you finish the balance payment of the order and we ship out the goods as soon as the payment is confirmed.